New Zealand Diploma in Information Technology – Technical Support – Level 5
Get hands-on, face to face IT Technical Support training which will make you an asset to any business.
Develop a broad understanding of the core concepts and practical skills in Information Technology, with a Technical Support focus.
Learn how to provide the high standard of IT technical support demanded by today’s employment market.
You will develop your communication skills and your ability to determine the needs of customers and team members.
Topics include:
Hardware Fundamentals
Network Fundamentals
Software Fundamentals
Programming Fundamentals
Database Fundamentals
Business Systems and User Interface Design
Networking Technologies – Small Office and Home Office
Networking Technologies – Enterprise
This programme includes the opportunity to gain an internationally recognised IT Certification from CompTIA (Computing Technology Industry Association).
Completing the Diploma in IT Technical Support Level 5 prepares you to get an entry level Support Technician job, or you can pathway into the Diploma in Systems Administration Level 6 and train to become a Sys Admin.
We provide hands-on practical IT training, with smaller class sizes set up as an IT Support workplace environment.
This programme requires the completion of 8 compulsory modules:
Module 1: Hardware Fundamentals
- Install IT hardware in accordance with organisational requirements.
- Perform configuration and maintenance of IT hardware in accordance with organisational requirements
- Troubleshoot IT Hardware in accordance with organisational requirements
- Operate as an IT Professional for clients working with hardware related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Hardware
Module 2: Network Fundamentals
- Install networks in accordance with organisational requirements
- Perform configuration and maintenance of networks in accordance with organisational requirements
- Analyse and solve network related issues in accordance with organisational requirements.
- Operate as an IT Professional for clients with network related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Networks
Module 3: Software Fundamentals
- Install software in accordance with organisational requirements
- Perform configuration and maintenance of software in accordance with organisational requirements
- Troubleshoot software in accordance with organisational requirements
- Operate as an IT Professional for clients with software related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with software
Module 4: Programming Fundamentals
- Create a simple working application plan to meet a given scenario
- Create a simple working application to meet a given scenario
- Test and document simple working applications to meet given scenarios
Module 5: Database Fundamentals
- Apply database query languages in a manner that meets database management system requirements
- Configure a database to meet a given scenario
- Apply critical analysis and decision-making techniques to resolve database administration issues
- Operate as an IT Professional for clients with data and information related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Database solutions
Module 6: Business Systems and User Interface Design
- Demonstrate knowledge of information systems concepts and practice within the context of NZ business environments
- Develop an information systems plan for a NZ business within the context of their design and technological constraints
- Create an interactive website for a NZ business using user experience and interface design concepts
- Operate as an IT Professional while working with clients to address IT business needs according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Business Systems and User Interface Design solutions
Module 7: Networking Technologies - Small Office and Home Office
- Apply knowledge of common configuration concepts of Small Office and Home Office networks to meet organisational needs
- Establish a basic Small Office Home Office network using both wired and wireless technologies
- Troubleshoot common issues in a Small Office and Home Office network(s)
- Operate as an IT Professional for clients with Small Office and Home and Office networks requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Small office home office networks
Module 8: Networking Technologies – Enterprise
- Establish an Enterprise network using both wired and wireless technologies
- Design the configuration of an Enterprise network to meet a given scenario
- Troubleshoot common issues in Enterprise networks
- Operate as an IT Professional for clients with Enterprise networks service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Enterprise networks.
Domestic Students
Domestic Students
Study options
Full-time
Intakes
Term 1 - 30 January 24 | Term 2 - 29 April 24 | Term 3 - 22 July 24 | Term 4 - 14 October 24Domestic Student fees
Tuition fees – $9,958.00 (TBC)
You must bring your own laptop. Specifications will be provided at enrollment.
*Studylink approved – we can help you apply
Course Duration
40 weeks fulltime
Location
TaurangaTs & Cs apply
Frequently Asked Questions
Q: "What qualification will I receive when I graduate?"
Q: "Is this IT Diploma Fees Free?"
The IT Diploma is eligible for the governments Fees Free policy, so they pay your fees, if this will be your first year of tertiary study. For more information see the TEC, Fees free website.
Q: "What is the entry criteria for this programme?"
Domestic Students:
Applicants must be at least 16 years of age at the time of enrolment.
Applicants are recommended to hold one of the following qualifications OR have equivalent knowledge, skills and experience:
– Have achieved NCEA Level 2 or 3 with an interest or some experience working with computers and/or credits in IT and computing subjects; and/or
– New Zealand Certificate in Computing (Intermediate User) (Level 3)
– New Zealand Certificate in Computing (Advanced User) (Level 4)
– New Zealand Certificate in Information Technology Essentials (Level 4)
International Students:
Must be at least 18 years of age at the time of enrolment
– Must have an IELTS Academic score of 5.5 with no band score lower than 5. Certification must be no more than two years old and from one test. (This is subject to NZQA Rule 18, details of which can be found at: http://www.nzqa.govt.nz/about-us/our-role/legislation/nzqa-rules/nzqf-related-rules/the-table/)
•Hold an appropriate Student Permit/Visa to study at Employ NZ
Q: "What is the next step after this course?"
This qualification provides a pathway to a specialist Level 6 IT qualification including the New Zealand Diploma in Systems Administration (Level 6) or other undergraduate qualifications. You may also choose to get employed as an entry level Service Technician.
Q: "What are my employment prospects after graduating?"
