New Zealand Diploma in Information Technology – Technical Support – Level 5

Get modern hands-on no-fees IT training which will make you an asset to any business.

Develop a broad understanding of the core concepts and practical skills in Information Technology, with a Technical Support focus.

Learn how to provide the high standard of IT technical support demanded by today’s employment market.

You will develop your communication skills and your ability to determine the needs of customers and team members.

Topics include IT Systems & Problem Solving, Networking Concepts, IT Desktop Support, and Software Development.

This programme includes the opportunity to gain an internationally recognised IT certification from CompTIA (Computing Technology Industry Association).

Completing this Level 5 programme allows you to pathway into our diploma in Systems Administration.

We provide hands-on practical IT training, with smaller class sizes (for more one-on-one time with your tutor), in a purpose built IT training facility.

What You’ll Learn

IT Systems and Problem Solving [Module 1]

You will learn how to install, configure, upgrade, troubleshoot and repair PC systems. This includes basic knowledge of desktop and portable systems, peripherals such as printers, basic networking concepts, and common preventative maintenance and safety procedures. You will also learn about Windows Desktops (Windows 10) for installing, basic configuration and repairing PC systems.

Networking Concepts [Module 2]

This module will teach you how to support personal computers in a networked environment, as well as learning the fundamentals of supporting a small Local Area Network. At the completion of this module you will be capable of supporting a small LAN, and understand how large networks are structured.

IT Desktop Support [Module 3]

You will gain baseline technical knowledge of the Internet, Intranet and Extranet technologies. At the completion of this module you will have an understanding of Internet basics, Internet clients, development, networking, security and business concepts.

Software Development [Module 4]

You will learn desktop configuration, support and troubleshooting skills, as well as being introduced to different aspects and features of the Windows Workstation environment. You will learn how to apply the principles of software development to create simple working applications, and about application compatibility
and support.

Are you a domestic or international student?

Domestic Students

Study options



Term 1: 31 Jan 2022 | Term 2: 2 May 2022 | Term 3: 25 Jul 2022 | Term 4: 17 Oct 2022

Domestic Student fees

Tuition fees – No fees [Find out more]

You must bring your own laptop. Specifications will be provided at enrollment.

*Studylink approved – we can help you apply

Course Duration

40 weeks fulltime



Fees Free
Ts & Cs apply

International Students

Study options



Term 1: 31 Jan 2022 | Term 2: 2 May 2022 | Term 3: 25 Jul 2022 | Term 4: 17 Oct 2022

International Student fees

Total cost – $19,097 (includes a laptop)
2 year combo deal (IT level 5 & Systems Admin level 6) – $30,495

*Travel Insurance additional

Course Duration

40 weeks fulltime

*You may be eligible for a 2 year post study work visa when studying in the Tauranga – check with the enrolment team




Frequently Asked Questions

Q: "What qualification will I receive when I graduate?"

New Zealand Diploma in Information Technology (Level 5) (120 Credits)

Q: "Is this IT diploma No Fees?"

Yes, in 2021 / 2022, this diploma is no fees. Find out more.

Q: "What is the entry criteria for this programme?"

All applicants must be at least 18 years of age. Applicants must have completed the New Zealand qualification standard NCEA level 2 equivalent in their home country. Subjects must have included English, Reading, Writing and Maths.

All applicants will be required to complete an enrolment form and may be interviewed in person or via telephone or skype to evaluate their suitability for the programme.

Applicants who have English as a second language must have an International English Language Test System (IELTS) score of 5.5 with no individual band score lower than 5.0 in a single test event (or equivalent).         

Q: "What is the content of this programme?"

The content of the programme consists of four modules that include: Technical skills covering IT hardware concepts and troubleshooting, networking, software and system administration, database fundamentals, interface design, IT security and service management. You will learn core skills covering information systems concepts and practices, interaction design, software development concepts, interpersonal skills and problem. At the completion of the programme you will be able to apply technical skills covering IT hardware concepts, troubleshooting, networking, software and systems administration, database fundamentals, interface design, IT security and service management. 

BYOD – students will be required to bring their own device, please check the specifications required during enrolment.

Q: "What is the next step after this course?"

This qualification provides a pathway to a specialist Level 6 IT qualification including the New Zealand Diploma in Systems Administration (Level 6) or other undergraduate qualifications.

Q: "What are my employment prospects after graduating?"

This qualification will prepare you for a range of employment opportunities including as a computer technician, help desk and technical support officer, network engineer (entry level), applications support analyst (entry level), and many other IT support roles.

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What our students say

"I have gained a passion for IT I didn't even know I had. I have learned so much and I love how practical it is"

Jonathan Coleman - I.T. Diploma Level 5, Tauranga

"The course is fun and I have learnt a lot. The classrooms are comfortable, and the tutor is happy to explain things I dont understand"

Edni Espina - IT Diploma Level 5, Tauranga

"The course has been great, the tutors I have are down to earth and know their stuff. My overall experience has been positive, I have learned tons of useful IT skills"

Jamie Kelly - I.T. Diploma Level 5, Tauranga

"An insightful learning experience in a broad range of IT technologies in a supportive environment"

Kirwan Smith - I.T. Systems Admin Level 6, Tauranga

"The course comes with all the equipment required for IT, and EmployNZ is located close to a bakery for when you need a snack!"

Madison Simmons - I.T. Level 5, Tauranga

"My experience with this programme is that it is tough, but also fun because I have gone through it with a great class and tutor, and have had alot of fun"

Luke Thompson - Information Technology Systems Admin Level 6, Tauranga

"The programme is really good, Im learning heaps everyday. I enjoy the content as its relevant for when I get into the employment market"

Kern Singh - Information Technology Systems Admin Level 6, Tauranga

"I enjoy the comradery with other people in my particular field as it gives the ability to share and learn of each other. It is a great environment with friendly tutors & students"

Brett Maxwell - Information Technology Systems Admin Level 6, Tauranga

"If you're looking for a very practical experience and method of learning, then I highly recommend EmployNZ for Higher Education in Information Technology."

Dylan Davis - Information Technology Systems Admin Level 6, Tauranga

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