What qualification will I receive when I graduate IT diploma course?

New Zealand Diploma in Information Technology (Level 5) (120 Credits).

Is this IT diploma course No Fees?

Yes, in 2021 / 2022, this diploma is no fees.

What is the entry criteria for this IT diploma course?

All applicants must be at least 18 years of age. Applicants must have completed the New Zealand qualification standard NCEA level 2 equivalent in their home country. Subjects must have included English, Reading, Writing and Maths. All applicants will be required to complete an enrolment form and may be interviewed in person or via telephone or skype to evaluate their suitability for the programme. Applicants who have English as a second language must have an International English Language Test System (IELTS) score of 5.5 with no individual band score lower than 5.0 in a single test event (or equivalent).

What is the content of this IT diploma course?

The content of the programme consists of four modules that include: Technical skills covering IT hardware concepts and troubleshooting, networking, software and system administration, database fundamentals, interface design, IT security and service management. You will learn core skills covering information systems concepts and practices, interaction design, software development concepts, interpersonal skills and problem. At the completion of the programme you will be able to apply technical skills covering IT hardware concepts, troubleshooting, networking, software and systems administration, database fundamentals, interface design, IT security and service management. BYOD – students will be required to bring their own device, please check the specifications required during enrolment.

What is the next step after this IT diploma course?

This qualification provides a pathway to a specialist Level 6 IT qualification including the New Zealand Diploma in Systems Administration (Level 6) or other undergraduate qualifications.

What are my employment prospects after graduating IT diploma course?

This qualification will prepare you for a range of employment opportunities including as a computer technician, help desk and technical support officer, network engineer (entry level), applications support analyst (entry level), and many other IT support roles.

New Zealand Diploma in Information Technology – Technical Support – Level 5

Thinking about a future in tech, but not sure where to begin?

The Diploma in IT Technical Support (Level 5) teaches hands-on, practical skills across a wide range of IT areas – including networking, cybersecurity, programming, hardware, and more. You’ll gain real experience in key IT fields, helping you discover your strengths and decide whether to step straight into work or continue studying.

You’ll learn through real-world, scenario-based tasks that reflect the challenges entry-level IT professionals face every day. Not sure which IT path is right for you? No problem – you’ll explore different areas before needing to choose a direction. From fixing computers and supporting business networks to confidently using code, you’ll develop practical skills that translate into real opportunities.

Information Technology – Technical Support

Delivered face-to-face at our Tauranga CBD campus, this course features small class sizes, one-on-one tutor support, and a learning environment tailored to your goals. With tutors who know your name and care about your future, you’ll get the support you need, when you need it.

We work closely with local employers, and most of our graduates secure roles like IT support technician, help desk assistant, or network support specialist soon after finishing. You’ll also be well-prepared to move on to further IT training or industry certifications.

Ready to start your journey in tech? Get real skills, personal support, and a clear direction – with EmployNZ.

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Build a strong foundation in the core areas of IT – with practical, hands-on learning every step of the way:

Hardware Fundamentals
Build, maintain, and troubleshoot computers – essential skills for any IT support role.
Network Fundamentals
Understand how computer networks work, and learn to set up and manage basic systems.
Software Fundamentals
Install software, apply updates, and solve problems across different devices and platforms.
Programming Fundamentals
Explore basic coding and automation tools to understand how systems and software run.
Database Fundamentals
Learn how data is stored, managed, and accessed – and why it’s critical for business.
Business Systems & UI Design
Discover how business tools are designed to be functional and user-friendly.
Networking – Small Office/Home Office
Set up and secure smaller networks used in home or small business environments.
Enterprise Networking
Get experience working with large-scale, organisation-level IT infrastructure.

Your Pathway:

As you build real, hands-on skills across a range of IT areas, you’ll start to discover where your strengths lie – and where you want to go next. Whether your goal is to get straight into work or continue studying, this diploma sets you up with a clear path forward.

You’ll graduate ready for roles like IT Support Technician, Help Desk Assistant, or Network Support Specialist – roles that are in high demand across Tauranga and beyond. You’ll also have the chance to earn an internationally recognised CompTIA certification, giving you an extra edge when applying for jobs.

Want to go further? Many students continue into our Level 6 Diploma in Systems Administration, where you’ll build on your foundation and train for more advanced roles like System Administrator – all with the same supportive, practical approach that helps you grow with confidence.

Entry Prerequisites:

You’ll need to bring your own laptop – specifications will be provided at enrolment.
Applicants must be at least 16 years of age at the time of enrolment.
Recommended prior qualifications or equivalent experience include:

Tuition Fees

Programme Tution Fee is $9,958.00

This programme is approved for Student Loans and Allowances with StudyLink.

Domestic Student eligiblity and suitability criteria applies.

Fees Free

The Government has announced that Fees Free for the first year of study or training will finish at the end of 2024. A final-year Fees Free policy will replace it, starting from 1 January 2025.

If you are a first-time tertiary learner in 2025, you may be able to get Fees Free for your final year of study or training. If you are eligible, you will need to apply for your entitlement through IRD from 2026 onwards.

For more information about the transition from first-year Fees Free or the final-year Fees Free policy, visit Fees free website.

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New Zealand Diploma in Information Technology – Technical Support – Level 5

Information Technology – Technical Support

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