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New Zealand Diploma in Information Technology – Technical Support – Level 5

Get hands-on, face to face IT Technical Support training which will make you an asset to any business.

Develop a broad understanding of the core concepts and practical skills in Information Technology, with a Technical Support focus.

Gain the IT Infrastucture product knowledge and apply it to provide the high standard of IT technical support demanded by today’s employment market.

You will develop your communication skills and your ability to determine the needs of customers and team members.

The NZQA Diploma in IT Technical Support (Level 5) is a fee paying programme which is offered from our site in Tauranga (CBD).

Information Technology – Technical Support

Learn about:

  • Hardware Fundamentals
  • Network Fundamentals
  • Software Fundamentals
  • Programming Fundamentals
  • Database Fundamentals
  • Business Systems and User Interface Design
  • Networking Technologies – Small Office and Home Office
  • Networking Technologies – Enterprise

Your Pathway:

This programme includes the opportunity to gain an internationally recognised IT Certification from CompTIA (Computing Technology Industry Association).

Completing the Diploma in IT Technical Support Level 5 prepares you to get an entry level Support Technician job, or you can pathway into the Diploma in Systems Administration Level 6 and train to become a Sys Admin.

Course Details:

2025 Intake Dates –

  • Term 1 – 28 January  |  Term 2 – 21 April 
  • Term 3 – 14 July | Term 4 – 6 October

  • Class and Labs – 1pm – 5pm Monday to Friday
  • Self Directed Learning – 10 hours per week
  • 40 weeks duration
  • Graduates will receive the “New Zealand Diploma in Information Technology (Level 5) (120 Credits) (Version 2)”

Entry Prerequisites:

  • You must bring your own laptop. Specifications will be provided at enrollment.
  • Applicants must be at least 16 years of age at the time of enrolment.
  • Applicants are recommended to hold one of the following qualifications OR have equivalent knowledge, skills and experience:
    • Have achieved NCEA Level 2 or 3 with an interest or some experience working with computers and/or credits in IT and computing subjects; and/or
    • New Zealand Certificate in Computing (Intermediate User) (Level 3)
    • New Zealand Certificate in Computing (Advanced User) (Level 4)
    • New Zealand Certificate in Information Technology Essentials (Level 4)

For more information please use our Enquiry Form.

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Course Locations

This course is a full time, face to face course delivered from these EmployNZ sites:

  • 94 Second Ave, Tauranga

Industry Certifications and Partnerships

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  • Summer Holidays Note

    The Education and Recruitment Team are on annual leave from the 19th of December '24 till the 20th of January '25. Your enquiry will get to us and we will get back to you as soon as we can, when we get back. Term 1 will start on the Tuesday the 28th of January.
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Tuition Fees

Programme Tution Fee is $9,958.00

This programme is approved for Student Loans and Allowances with StudyLink.

Domestic Student eligiblity and suitability criteria applies.

Fees Free

The Government has announced that Fees Free for the first year of study or training will finish at the end of 2024. A final-year Fees Free policy will replace it, starting from 1 January 2025.

If you are a first-time tertiary learner in 2025, you may be able to get Fees Free for your final year of study or training. If you are eligible, you will need to apply for your entitlement through IRD from 2026 onwards.

For more information about the transition from first-year Fees Free or the final-year Fees Free policy, visit  Fees free website.