Module 1: Hardware Fundamentals
The purpose of this module is for learners to gain applied knowledge of hardware fundamentals that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Install IT hardware in accordance with organisational requirements.
- Perform configuration and maintenance of IT hardware in accordance with organisational requirements
- Troubleshoot IT Hardware in accordance with organisational requirements
- Operate as an IT Professional for clients working with hardware related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Hardware.
Module 2: Network Fundamentals
The purpose of this module is for learners to gain applied knowledge of network fundamentals that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Install networks in accordance with organisational requirements
- Perform configuration and maintenance of networks in accordance with organisational requirements
- Analyse and solve network related issues in accordance with organisational requirements.
- Operate as an IT Professional for clients with network related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Networks.
Module 3: Software Fundamentals
The purpose of this module is for learners to gain applied knowledge of software fundamentals that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Install software in accordance with organisational requirements
- Perform configuration and maintenance of software in accordance with organisational requirements
- Troubleshoot software in accordance with organisational requirements
- Operate as an IT Professional for clients with software related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with software.
Module 4: Programming Fundamentals
The purpose of this module is for learners to gain applied knowledge of small office home office networks that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Create a simple working application plan to meet a given scenario
- Create a simple working application to meet a given scenario
- Test and document simple working applications to meet given scenarios
Module 5: Database Fundamentals
The purpose of this module is for learners to gain applied knowledge of database fundamentals that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Apply database query languages in a manner that meets database management system requirements
- Configure a database to meet a given scenario
- Apply critical analysis and decision-making techniques to resolve database administration issues
- Operate as an IT Professional for clients with data and information related service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Database solutions.
Module 6: Business Systems and User Interface Design
The purpose of this module is for learners to gain applied knowledge of business systems and user interface design that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Demonstrate knowledge of information systems concepts and practice within the context of NZ business environments
- Develop an information systems plan for a NZ business within the context of their design and technological constraints
- Create an interactive website for a NZ business using user experience and interface design concepts
- Operate as an IT Professional while working with clients to address IT business needs according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Business Systems and User Interface Design solutions.
Module 7: Networking Technologies – Small Office and Home Office
The purpose of this module is for learners to gain applied knowledge of small office and home office networks that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Apply knowledge of common configuration concepts of Small Office and Home Office networks to meet organisational needs
- Establish a basic Small Office Home Office network using both wired and wireless technologies
- Troubleshoot common issues in a Small Office and Home Office network(s)
- Operate as an IT Professional for clients with Small Office and Home and Office networks requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Small office home office networks.
Module 8: Networking Technologies – Enterprise
The purpose of this module is for learners to gain applied knowledge of enterprise networks that will support them in their technical support role. Learners will gain applied knowledge and skills of how to:
- Establish an Enterprise network using both wired and wireless technologies
- Design the configuration of an Enterprise network to meet a given scenario
- Troubleshoot common issues in Enterprise networks
- Operate as an IT Professional for clients with Enterprise networks service requests according to the IT Professionals Code of Ethics
Within this module learners will be assessed in how to work and behave as an IT Professional while working with Enterprise networks.